Frequently Asked Questions – Ordering
How do I place an order?
We will gladly accept your order via e-mail or fax. Our e-mail address is firstname.lastname@example.org. Our fax number is 732-244-8140. If you do not have a purchase order, please complete our Order Form for submission. Here is a link to our Terms and Conditions.
How long are your lead times?
- ME, MD and PDs – Most of our standard dryers have a lead time of 2 weeks or sooner.
- FCs – Our FC series have a 4 week lead time.
- Baldwin Coolers and Nafion™ tubing -based Gas Sample Conditioning systems have a lead time of 6 weeks.
- Contact us for lead times on custom and large quantity orders.
What is your product warranty?
Our products are warrantied for one year after date of original shipment from our factory. Please refer to our Terms and Conditions for further information.
What is your return policy?
All returns require a return authorization number (RA#). Please contact our Quality Control department for an RA# at permapureQC @ permapure.com or fill our RA form online.
What credit cards do you take?
We accept the following credit cards: Visa, Mastercard, American Express, and Discover.
Can I purchase just the element rather than replace the entire dryer?
Yes, but you cannot do this for our humidifiers (FC or MH)
In what country are your products made?
Who do I contact for REACH and RoHS certifications?
Please contact our Quality department at permapureQC @ permapure.com to request these certifications.